Aelo · October 2026

A few clear terms

Aelo provides sounds, narrated stories and personal journaling tools for everyday sleep, calm and focus.

Contact Aelo

Aelo is a Kelvanore Studio app. Contact support@helloaelo.com for support or privacy requests.

Who Aelo is for

The first Aelo release is intended for adults aged 18 and over. The app interface and story narration are in English. The audience age is separate from the content rating displayed by Google Play.

Using Aelo safely

Listen at a comfortable volume and only when doing so is safe. Do not use sleep or relaxation audio while driving or operating equipment. Aelo is not a medical device and does not diagnose, prevent or treat a health condition. Journal observations, sound labels and recording intervals are not clinical sleep measurements. Seek qualified professional advice for health concerns.

Aelo’s alarm depends on device permissions, settings and power. Check these before relying on it and use a separate alarm for time-critical needs. Recording is optional; record only where you have the right to do so and respect other people’s privacy.

Free features and Premium

The launch free collection contains complete Soft Rain, Brown Noise, Fireplace, Slow Exhale and Clear the Noise sessions, the manual journal and Back to Sleep. Three complimentary microphone recording starts per installation are separate from a store subscription trial. Deleting sound clips does not renew that allowance. Premium provides the additional library and continued recording access; the app’s recording duration, retention and storage limits still apply.

There is no Aelo account requirement. Purchasing and restoring Android subscriptions requires the Google Play account used for the purchase. Availability is shown in the app; this website does not sell subscriptions. Android is being prepared for public release. An iPhone version is planned but is not currently available.

Prices, trials and renewal

Before you confirm a purchase, Google Play displays the price including applicable taxes, billing period, eligible trial, first charge and renewal terms. Only the offer actually shown to you applies. Monthly and yearly subscriptions, when offered, renew automatically until cancelled. If an eligible seven-day trial is displayed, it converts to the stated paid subscription unless you cancel before it ends. A trial is not guaranteed for every account.

Payment is handled by Google Play. Paid access begins when the store confirms the purchase; pending payments do not establish access. Internet access is needed for purchase, restoration and access checks. Your network operator may charge for data. Aelo will not apply an additional undisclosed service charge.

Cancel renewal or restore a purchase

Use Google Play subscriptions with the purchasing Google account to stop renewal. Access normally continues until the end of the period already paid for, unless a refund or another store action ends it sooner. Removing Aelo or clearing its data does not cancel a subscription. Use Restore purchases in the app after reinstalling. Local journal and recording files are not restored by this action.

Withdrawal, refunds and problems

Stopping the next renewal is different from withdrawing from a purchase or requesting a refund. Applicable consumer law and the store’s terms determine those rights. For EEA consumers, a statutory fourteen-day withdrawal period can apply. For immediately supplied digital content it may be lost only when the required express consent, acknowledgement and confirmation have been obtained; these terms alone do not waive it. Rights concerning defective, unavailable or misdescribed content remain.

Use Google Play’s EEA refund and withdrawal guidance or contact Aelo using the details above. Where you have a right to withdraw, notify the relevant seller clearly within the applicable period. You may use this optional wording: “I give notice that I withdraw from my Aelo purchase. Order reference: …; ordered on: …; name: …; address: …; date: …”. A paper notice should also be signed. You do not have to use this wording.

If Aelo does not work as promised, contact support with the problem and order reference where relevant. We are responsible for defects in our service as required by applicable consumer law. Your remedies may include correction, a price reduction, termination or a refund depending on the circumstances. Nothing here excludes mandatory rights or requires you to use only the store’s voluntary refund process.

Your notes and recordings

You retain your rights in the content you create. Journal entries and saved microphone moments remain on your device. Aelo has no server copy to restore after deletion or loss of the device. Sound files are normally retained for seven days, with cleanup on use, and may be removed earlier by the storage cap. See the privacy notice for the exact data and deletion rules. Subscription expiry does not itself delete your existing notes or recordings.

Library content

Aelo grants you personal use of the app and its available sounds, stories and artwork while you have the relevant access. Do not redistribute protected Aelo recordings, artwork or software, sell access to them or present Aelo’s branding as your own. This does not restrict rights you independently have in public-domain material or under an applicable open licence. See Credits for website source acknowledgements.

Availability and changes

Some sounds are bundled, while other content requires streaming or an available download. Features depend on the supported app version and device permissions. We provide updates needed to keep the service in conformity with applicable law. We may make proportionate changes for security, compatibility, legal requirements or improvements, but will not remove mandatory remedies or change an already paid period’s agreed price through this page.

Material changes affecting your subscription will be explained in advance through the app or store where required, including any right to reject a change or end the agreement. Future price changes follow the store’s notice and consent rules. We do not promise uninterrupted availability, but this does not limit our legal responsibility for defects or losses for which liability cannot lawfully be excluded.

Contact and disputes

Please contact Aelo first so we can try to resolve a concern. Finnish law applies without removing mandatory consumer protections of your country of residence. You retain the right to use the courts available under applicable law.

Consumers in Finland can contact Consumer Advisory Services and, if a dispute remains unresolved, the Consumer Disputes Board.