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Aelo · October 2026

A little help

Answers to a few things you might be wondering.

Contact Aelo

Email support@helloaelo.com for help, ideas or privacy requests. The link opens your email app.

When can I download Aelo?

We are preparing the Android version. A Google Play download link will appear here once Aelo is available. An iPhone version is planned next.

Why doesn't the website play sound immediately?

Press Listen whenever you want to hear the landscape. Browsers ask for that first tap, and the sound stays under your control: it rises gently when it starts and fades when you pause. Landscapes change every 30 seconds until you start listening; your chosen landscape then stays with you. You can also choose a landscape yourself or turn scene animation off.

What can I use for free?

The launch free collection includes Soft Rain, Brown Noise, Fireplace, Slow Exhale and Clear the Noise, plus your manual journal. Back to Sleep is also free. Three complimentary recording starts per installation let you try the microphone feature without payment details. These are separate from any store subscription trial. Optional Premium opens more of the library and continued recording access.

Does Aelo work without a connection?

A few core sounds are built into the app, so a sound can still start at night when the connection is slow or missing. Other sounds and stories stream when you are online.

Does Aelo record my whole night?

No. Recording is optional, and a recorded night saves short sound moments that pass its local sound gate. Recordings stay on your device and are normally kept for seven days.

How do I delete my recordings?

Stop recording, then use the recording deletion controls in the app. The seven-day cleanup runs when you use the recording feature or open its idle archive, so an unused app can retain files longer. The storage limit can remove older files sooner. Separate journal notes are not deleted with sound files. Deleted recordings cannot be restored by Aelo.

Can I listen without an account?

Aelo is designed without an account wall. The public app will include a free collection of complete sounds alongside optional Premium content.

How will I manage a subscription?

Subscriptions purchased on Android are managed through your Google Play account. Uninstalling Aelo does not cancel a subscription. The app also includes a restore-purchases action.

Report a problem or suggest an idea

When contacting Aelo support, include your app version, device model and the steps that led to the problem. Do not include recordings, journal entries, payment-card details or passwords.

Aelo is a Kelvanore Studio app. Operator details and privacy rights are described in the privacy notice.